Privacy Policy
Edge360 Markets (operated by Traders Global Group Incorporated, the "Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our trading platform.
By using our services, you consent to the data practices described in this policy.
1. Who We Are
Edge360 Markets is a regulated trading and investment platform authorized by the Financial Services Authority. Our registered address and data controller contact information are available upon request at support@edge360markets.com.
2. Information We Collect
We collect the following categories of personal data:
Information You Provide Directly
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued identity documents (passport, national ID, driver's licence)
- Proof of address documentation
- Financial information including income, employment status, and investment experience
- Bank account and payment method details
- Login credentials (stored in encrypted form)
Information Collected Automatically
- IP address and geolocation data
- Browser type, operating system, and device identifiers
- Pages visited, time spent, and navigation paths on our website
- Trading activity, order history, and transaction records
- Cookie and session data (see our Cookie Policy)
Information From Third Parties
- Identity verification results from KYC/AML service providers
- Credit reference and fraud prevention agencies
- Payment processors and banking partners
3. How We Use Your Information
We use your personal data for the following purposes:
- Account management: To create, verify, and manage your trading account.
- Service delivery: To process deposits, withdrawals, and execute trades on your behalf.
- Regulatory compliance: To meet our legal obligations under AML, KYC, and financial regulations.
- Security & fraud prevention: To detect, investigate, and prevent fraudulent or unauthorized activity.
- Communication: To send account statements, transaction confirmations, and service notifications.
- Customer support: To respond to your queries, complaints, and support requests.
- Marketing: To send promotional materials about our products and services (you may opt out at any time).
- Platform improvement: To analyze usage patterns and improve our website and trading platform.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing is necessary to provide our trading services.
- Legal obligation: Processing is required to comply with AML, KYC, and regulatory requirements.
- Legitimate interests: Processing for fraud prevention, security, and service improvement.
- Consent: For marketing communications and non-essential cookies (which you may withdraw at any time).
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Regulatory authorities: Financial Services Authority, tax authorities, and law enforcement when required by law.
- Identity verification providers: Third-party KYC/AML service providers for identity verification.
- Payment processors: Banks, cryptocurrency platforms, and payment service providers to process transactions.
- Technology providers: Cloud hosting, IT support, and cybersecurity partners under strict data processing agreements.
- Affiliated companies: Other entities within the Traders Global Group for service delivery and compliance purposes.
- Professional advisers: Lawyers, auditors, and compliance consultants subject to professional confidentiality obligations.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your home jurisdiction. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory retention requirements (typically 5–7 years for financial records)
- Resolve disputes and enforce our agreements
After the applicable retention period, personal data is securely deleted or anonymized.
8. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data where we have no legal obligation to retain it.
- Restriction: Request that we limit how we use your data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdrawal of consent: Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at privacy@edge360markets.com. We will respond within 30 days.
9. Data Security
We implement industry-standard technical and organizational security measures including SSL/TLS encryption, two-factor authentication, access controls, regular security audits, and encrypted storage of sensitive data. Despite these measures, no internet transmission is completely secure. You use our platform at your own risk.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
12. Contact Us
For privacy-related questions, requests, or complaints, please contact our Data Protection Officer at:
Email: privacy@edge360markets.com
Subject line: Data Privacy Request